Connect Starter
A shared inbox to organise customer messages without losing context.
R 399indicative / month
- ✓Up to 2 agents
- ✓Shared inbox and ticket workflow
- ✓Basic customer history
- ✓Email onboarding assistance
DEVNETLYNX / CUSTOMER COMMUNICATION
Every conversation. One powerful workspace.
Bring customer enquiries, team conversations and support tickets into one organised platform. Connect helps teams respond faster, track progress and maintain clear ownership.
◈ Team inbox◈ Ticket management◈ Department workflows
DEVNETLYNX CONNECT / DEMO PREVIEW
INBOX / CUSTOMER ENQUIRIESOPEN
SUPPORT / ASSIGNED TICKETSACTIVE
TEAM / INTERNAL NOTESREADY
01Shared inbox
02Departments
03Audit trail
● SUPPORT WORKFLOW / ILLUSTRATION
01Shared customer workspace
02Ticket assignment
03Department collaboration
04Customer follow-through
CONNECT / PLANS & PRICING
Support that scales with your business.
Compare illustrative starting prices in South African rand. Agent allowances, channel availability, onboarding fees, external messaging fees, VAT treatment and service commitments are confirmed in your written quote.
Connect Business
Coordinate service teams with structured ticket ownership and clear oversight.
R 899indicative / month
- ✓Up to 5 agents
- ✓Departments and assignments
- ✓Internal notes and audit history
- ✓Priority onboarding options
Connect Growth
A flexible customer-support workspace for multiple queues and growing teams.
R 1 699indicative / month
- ✓Up to 12 agents
- ✓Department routing configuration
- ✓Team performance reporting options
- ✓Enhanced support onboarding
Connect Enterprise
A scoped deployment for complex teams, processes and integration needs.
Custom quotescoped to your business
- ✓Custom user and department sizing
- ✓Integration planning
- ✓Security and access review
- ✓Custom SLA quotation
WhatsApp Integration
Scope WhatsApp Business connectivity and provider charges for your business.
Custom quotescoped to your business
- ✓Provider / API eligibility assessment
- ✓Message routing design
- ✓Template and consent guidance
- ✓External provider fees quoted separately
Data & Team Onboarding
Get help setting up users, departments, workflows and initial data.
Custom quotescoped to your business
- ✓Departments and role setup
- ✓Team training session
- ✓Workflow configuration
- ✓Migration scope assessment
Custom Integration
Connect your support operations with compatible business tools and data.
Custom quotescoped to your business
- ✓Technical discovery
- ✓API assessment
- ✓Integration proposal
- ✓Testing and handover
Prices are proposals for launch planning, not currently guaranteed offers. WhatsApp, Facebook and other external messaging channels depend on approved integrations, provider eligibility and third-party terms. No feature or channel is activated merely by submitting an enquiry.
BUILT FOR TEAMS
Keep customer service clear, accountable and connected.
Give your staff a common view of incoming enquiries, assign the right person and keep internal discussions separate from customer replies.
01 / ReceiveCentralise supported customer conversations and service requests.
02 / AssignRoute tickets to the right agent or department with a traceable history.
03 / ResolveTrack progress, collaborate internally and close the loop.
CONNECT WORKFLOW illustrative preview
> enquiry: received > department: support > ticket: assigned > internal_notes: enabled > status: in progress ✓ One coordinated team workspace
START WITH CONNECT
Let's improve how you serve customers.
Choose a plan and share your team size, required channels and support workflow. We'll respond with a practical rollout proposal.
YOUR SELECTED CONNECT SOLUTIONConnect BusinessIndicative R 899 / month
This is an enquiry, not a subscription activation or binding purchase. Channel access, onboarding scope, availability, final price and service terms are agreed before activation. The operational Connect platform remains private to authorised tenants.